Conflicts are part of everyday life - whether in business, in teams or in legal matters. A professional, impartial Mediation helps to develop sustainable and fair solutions that benefit all parties involved.
Dr Frenzel successfully completed his training course in Düsseldorf from 16.10.2024 to 23.02.2025, completing 130 attendance hours including practical exercises and role plays.
Training at CONSENSUS included the following focal points, among others:
- History, basics and phases of mediation
- Conflict theory and conflict diagnosis
- Communication and negotiation techniques (Harvard concept, GRASP method)
- Psychological principles of conflict management
- Legal framework for mediation
- Creative techniques and methods for developing solutions
- Dealing with difficult situations and escalations
Information on this topic can be found under the tab Mediation.
English 
German