Business mediation - Dr Hartmut Frenzel

Mediation

Constructive conflict resolution for companies

If conflicts slow down your processes, act early

Conflicts arise quickly in companies: in teams, between managers or with external partners. They cost time, money and trust - and often escalate if action is not taken in good time. Mediation offers a structured way of resolving conflicts before they become a burden.

What is mediation?

Mediation is a Confidential and voluntary procedurein which a neutral third party - the mediator - supports the conflicting parties in finding a joint solution. The aim is to reach a workable agreement based on consensus - and not on judgement or words of power.

When is mediation useful in a company?

Wherever conflicts hinder cooperation:

• In teams with recurring tensions or mistrust

• Between management, executives and employees

• In communication with the works council or shareholders

• In the event of friction with customers, suppliers or external partners

• In the course of change processes, successions or mergers

Your advantages as a decision-maker:

✅ Fast & efficient: Conflict resolution in just a few sessions
✅ Discreet: Confidentiality protects the corporate image
✅ Cost transparency: No process risks, predictable expenditure
✅ Sustainable: Focus on the future, not on guilt
✅ Self-determined: All solutions are voluntary - and therefore sustainable

How does mediation work?

The mediation process follows a structured procedure in five phases. This approach ensures clarity, traceability and commitment - particularly important in a business context:

1. order clarification and preparation

In the preliminary discussion with the company management, the objectives, parties involved, framework conditions and the confidential nature of the mediation are clarified. This phase creates the basis for a professional process.

2. collection of topics

The parties to the conflict name all relevant issues and concerns. It is not just about positions, but also about backgrounds, interests and emotional burdens.

3. clarification of interests

In this phase, we work out what is really behind the positions of those involved - what needs, expectations or fears exist. Mutual understanding grows.

4. development of solution options

Realistic and realisable options are developed together. The parties involved decide for themselves which solution is viable and how it can be implemented.

5. agreement and conclusion

The solutions found are documented, legally reviewed by third parties (if necessary) and converted into a binding agreement. On request, the implementation can be accompanied.

Who will guide you through the mediation process?

Dr Hartmut Frenzel has over 25 years of experience as a management consultant with an interdisciplinary background in technology, business and law. As a longstanding External compliance officer He knows the sensitive interfaces in the company - and ensures that mediation is not only legally secure, but also implemented in an economically sensible manner.

He works in a solution-orientated, neutral manner and with an understanding of business realities.

Mediation as a strategic management tool

Don't just use mediation in a crisis - use it as a management tool, Compliance and cultural development. Conflict resolution through mediation shows that you can Responsibility for your teams and for the success of your company.

Get in touch now

Do you have questions or would you like to clarify whether mediation makes sense in your case?
Contact us confidentially and without obligation. We will advise you individually - at eye level.

Dr Hartmut Frenzel is a IMI Qualified Mediator.

Member of the Federal Association of Mediation in Economy and Labour e.V.

Member of the Bundesverband MEDIATION e. V. - Professional association for the promotion of understanding in conflicts.