Frequently asked questions about business mediation

What is business mediation?

Business mediation is a confidential and structured procedure for resolving conflicts in companies. In contrast to court proceedings, the focus is on voluntary agreement. A neutral mediator supports the parties involved in developing viable and future-orientated solutions - without any losers.

When does mediation make sense in a company?

Whenever conflicts could impair or escalate cooperation:

• Tensions in teams or project groups

• Disputes within the management or with shareholders

• Conflicts with works councils, customers or partners

• Restructuring, succession issues, management changes

Is mediation confidential?

Yes, confidentiality is enshrined in law and is contractually agreed between all parties involved. The content of the discussions and results are not made public - an important advantage over legal disputes.

How long does a mediation process take?

The duration depends on the scope of the conflict and the number of parties involved. Many proceedings can be concluded in just a few sessions. Compared to lengthy court proceedings Mediation significantly more efficient.

What does business mediation cost?

The costs are transparent and predictable. They are based on the actual time required and are agreed in advance. As a rule Mediation considerably more favourable than a court case - both financially and in terms of time.

Is mediation also offered in Switzerland?

Yes. Mediation is also a recognised procedure for out-of-court conflict resolution in Switzerland. The principles - voluntariness, confidentiality, personal responsibility - apply there just as they do in Germany. Dr Hartmut Frenzel offers cross-border Mediation in German and English.

Dr Hartmut Frenzel is a IMI Qualified Mediator.

Member of the Federal Association of Mediation in Economy and Labour e.V.

Member of the Bundesverband MEDIATION e. V. - Professional association for the promotion of understanding in conflicts.